TERMS AND CONDITIONS

1. During the continuance of the Agreement into which this document is incorporated(the ‘Agreement’), Green Cross Training Ltd shall supply and the Purchasershall purchase

2. Green Cross Training Ltd and the Purchaser shall agree times and places for the performance of Services which shall generally be set out in the relevant Schedule and/ or Appendix. Otherwise, Green Cross Training Ltd shall use its reasonable endeavours to perform them within a reasonable time in the circumstances.

3. Subject to clause 16, failure to notify of any delay shall not on its own entitle the Purchaser to terminate the contract or withhold paymentagainstGreenCross Training Ltd invoice.Unless otherwise agreed in writingwith Green Cross Training Ltd, the Purchasershall not be entitled to cancel any order for Services once the first performance ofthe Services has been performedby Green Cross Training Ltd.

4. Purchasersmay be asked tomake paymentin advance for Services againstGreen Cross Training Ltd pro-form invoice or provide a suitable credit reference or such other proof of creditworthiness as Green Cross Training Ltd may require at its sole discretion before supply.

5. It is the Purchaser’s (employer’s) responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. Green Cross Training Ltd welcomes students with disabilities and makes provision for assistance with their learning, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. Green Cross Training Ltd should be provided in advance (and for setting up purposes) notification of any assistance that a studentislikely to need during the running of a course. If Green Cross Training Ltd decides that a student has not achieved the learning outcomes of the course and/or the assessment standard after the trainer has made adjustments and offered additional training to support the student (i.e. they are referred), then they will subsequently be offered a free reassessment and training.

6. To be eligible to attend an HSE two-day Requalification course, students must present a valid First aid at work certificate on commencement of the course.

7. The Purchaser(the employer) acknowledges that if a Student arrives late for a course or is absent from any session, Green Cross Training Ltd reserves the right to refuse to accept the Student for training, if it decidesin itssole discretion thatthe studentwill gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

8. Unless subject to separate agreed arrangements, the Purchaser shall pay Green Cross Training Ltd within 30 days of the date of Green Cross Training Ltd invoice. If the Purchaser failsto make payment on the due date, Green Cross Training Ltd shall be entitled to charge the Purchaser interest at the annual rate of 3% above the base rate of Barclays Bank plc. Unless otherwise agreed with Green Cross Training Ltd or required by law, the Purchaser shall not be entitled to make any set off in respect of amounts due to Green Cross Training Ltd. All course fees are subject to the current rate of VAT (valid exemptions only).

9. Each party acknowledges and agrees that any and all information concerning the other’s business or the terms of the Agreement including these Green Cross Training Ltd Supply Terms is confidential(herein after referred to as ‘Confidential Information’) and each party agrees that it shall not permit the duplication, use or disclosure of any such Confidential Information to any person (other than its own employee, agent or sub-contractor where the same requires such information for the performance of the Agreement) unless such duplication, use or disclosure is specifically authorised in writing by the other party, or is required by the operation of Law. Confidential Information does not include information, which at the time of disclosure is generally known by the public (other than by the unauthorised act of the disclosing party). The parties shall take all reasonable steps to ensure that their employees, agents and sub-contractors keep Confidential Information confidential. Data Protection (GDPR) updated 20th February 2018

10. As a UK based business our handling of your information is controlled by the UK Data Protection Act 1998 (as of May 25th 2018 this will become the GDPR). We therefore take great care to protect your personal information or anything whichmight identify you personally such as: (a) First name and last nameand D.O.B (b) Email address (c) Organisation information (e.g. Name, Address, Telephone number) For the purposes of this document, “personal data”, " processing ", “data controller” and " data processor " have the meanings ascribed to them in the Data Protection Legislation(GDPR). To the extent that Green Cross Training Ltd is deemed to be a data processor in respect of personal data processed under the contractual agreement Green Cross Training Ltd shall: A. process personal data lawfully, fairly, and transparently, in accordance with the GDPR; B. provide full details of what data is needed, why it’s needed, and for how long it will be kept, and this information shall be given at the point it is collected; C. never take more data than is necessary for Green Cross Training Ltd to fulfil its contractual obligations, and to delete it when it is no longer needed; D. make all data available for alteration, transfer, deletion, or restriction upon request by the data subject; E. implement appropriate technical and organisational measures to safeguard the personal data from unauthorised or unlawful processing, accidental loss, destruction or damage F. obtain, use, process and disclose personal data in the performance of its obligations under the Agreement only.

11. In particular, but without limitation, each party shall: (a) only carry out processing of such data in accordance with the other’sinstructions (b) only disclose it to or allow access to it by those of its employees (or agents or subcontractors) who are familiar with data protection requirements and whose use of such data relates to their job or function (c) assist the other with all subject information requests received from data subjects.

12. For the avoidance of doubt, neither party (or its agents or sub-contractors) shall acquire any rights in any of the other’s personal data orsensitive personal data and shall only be entitled to process it in accordance with its contractual obligations. On termination of the contract each party (or its agents or sub-contractors) shall immediately cease to use the same and shall arrange for its safe return or destruction as shall be agreed with the other at the relevanttime.

13. Each party confirmsthatit owns, orhas all necessary rightsin the use of, all intellectual property in relation to the Services and each acknowledges that such intellectual property shall remain the property of, or the rights in the use of shall remain with, the originating party, unless otherwise agreed in writing between the authorised representatives Green Cross Training Ltd and the Purchaser.

14. Each party agrees to indemnify the other against any actions, costs, liabilities, losses, damages and expenses which the other may suffer or incur as a result of any claim by a third party in relation to ownership or use of any relevant intellectual property, provided by the other party.

15. Neitherparty will be liableto the otherfor any failure ordelay orforthe consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.

16. Green Cross Training Ltd warrantsto provide Services with allthe care and skill to be expected ofa qualified and competent contractor experienced in undertaking services of the same kind as the Services.

17. Ifthe Services performedare in breach of Clause17 Green Cross Training Ltd will atits optionmake good the performance, re-perform the Service or refund the Purchaser the relevant Price, subject to availability and the performance being proved to be deficient to the reasonable satisfaction of Green Cross Training Ltd. These obligations willnot applywhere: (a) the part of the Service concerned was based on information supplied by or varied fromthe normal Service at the specific request of the Purchaser;or (b) the Purchaserfailed to notifyGreen CrossTraining Ltd of the defectwithin 14 days of the supply.

18. Where a contract with a consumer is concluded on a distance selling basis the Regulations (as amended from time to time) will apply and the Purchasing consumer will have a general right to cancel. In the case of servicesthiswill expire 14days afterbooking (exceptforlate bookingswhen it will expire on the date the services are commenced). Subject to the Regulations and to the foregoing, if a request is made to amend services or to cancel services, the following fees may be applied: in the case of request for transfer: (a) More than 4 weeks before commencement date: First transfer at no charge, subsequent transfer, 25% of amount charged (b) Between 2-4 weeks before Commencement date: 25% of amountcharged (c) Less than 2 weeks before Commencement date: 50% of amount charged in the case of cancellation: (d) More than 4 weeks before commencement date: FullRefund (e) Between 2-4 weeks before Commencement date: 50% of amount charged (f) Less than 2 weeks before Commencement date: 100% of amount charged

19. In all cases, notice of cancellationmust be confirmedin writing addressed to the contact details on the booking confirmation letter.

20. Nothing in this contract excludes orlimits or attempts to exclude orlimitthe liabilityof either party for death or personal injury caused as a result of its negligence, or for fraudulent Misrepresentation; or in respect of the implied warranties contained in the Supply of Goods and Services Act 1982.

21. In the event of a dispute concerning the Goods or Services the parties shall use their reasonable endeavours to resolve it as soon as practicable. If they fail to do so within14 days, the parties shall try to agree on and implement a method of dispute resolution. If they fail to agree such method within 14 days, the parties confirm that the dispute will then become subject to the exclusive jurisdiction of the English courts.

22. The termination of this Agreement howsoever arising is without prejudice to the rights, duties and liabilities of eitherparty accrued priorto termination.The clauses which expresslyorimpliedly have effect after termination will continue to be enforceable notwithstanding termination.

23. The parties to the contract incorporating these conditions do not intend that any of its terms will be enforceable by virtueofthe Contracts(Rights of Third Parties)Act 1999 by any person not a party to it.

29. Neitherparty shall be entitledto assign ortransfer any of itsrightsorobligations withoutthe prior written agreement ofthe other(which shallnot be unreasonablywithheld ordelayed).

30. No failure ordelay by a party to exercise any right, powerorremedywilloperateas a waiverof it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.

31. If any clause or part of this Agreement is found by any court, tribunal, administrative body or authority of competentjurisdiction to be illegal,invalid orunenforceable then that provisionwill,to the extent required, be severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or part of this Agreement and this will not affect any other provisions ofthisAgreementwhich willremain infull force and effect. Variation

32. ThisAgreementmay onlybe varied oramendedinwritingand signed by thepartiesspecifically referring to this clause and stating that this Agreement is varied in the manner specified. Entire Agreement

33. These terms and conditions, and the Agreement into which they are incorporated contain all the terms which the parties haveagreed inrelation to the subjectmatterofthisSupply.Nothing in this Clause shall be taken to exclude liability for fraudulentmisrepresentation. Compliance with Laws and Regulations

34. Each party shall observe and abide by and shallrequireitssub-contractorsto observeand abideby all laws, regulations and by laws as may apply in relation to the matters contemplated by this Agreement. Governing Law and Jurisdiction

35. This Site is operated and controlled from the United Kingdom and these Terms and your use of the services offered are governed by and construed inaccordance with thelaws of Scotland and shall be subjectto the exclusivejurisdiction ofthe Scottish Courts. Fair processing

36. All informationthatwehold concerning you willbeheldand processed by GreenCross Training Ltd strictly in accordance with the provisions of theData Protection Act 1998.

38. Such data will be used by the organisation to administer our relationship with you as a customer in order to certify your staff with our awarding body TQUK. Data required by the awarding body to provide qualification certification are: • First name, last name and D.O.B No reference to company or any other personal details are shared with the awarding body

39. As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Legislation referred to in this policy:

40. “Data Protection Legislation” Means the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, any amendments or replacements to them, and any other legislation implementing Directives 95/46/EC and 2002/58/EC; As of May 25th 2018 this becomes GDPR.

41. Should you have any queries concerning this right, please contact our Data Protection Officer New Business Centre, The Bull Pen, manor Courtyard, Sherington, Milton Keynes, MK169PR